State Farm® Insurance Agent Greg Carey

"Didn't ever really have much of a problem with state farm till I tried to cancel my account and Greg just did a policy "change" and not cancel my account. I kept getting text messages telling me "so and so bill is due at this amount "So i finally called the customer service number and they had the same email I had "policy change" but it didn't tell them what was changed either. Keep your emails and records from them, I wouldnt trust them ever again. 🙄"

"Worst State Farm Agency I've ever dealt with. Prior to closing on our property, "no problem we can insure you, no issues at all!" One month after closing, without asking us questions or telling us anything we get a letter in the mail..... "we can't insure you". Called the office and the receptionist was less than professional and less than apologetic. Wouldn't answer why or explain anything. Horrible attitude! Couldn't talk to the agent. No wonder there were so many 1 star reviews. Stay away from this agency! We have 8 other policies with State Farm.... thinking about pulling all of them. Will see what corporate had to say."

"Best service ever.. my husband and I have been using Mel as our main insurance broker.. when we could finally get a new car she was on point.. like always thanks to her hard work we got approved for our low carvana rate, and a great low rate via car insurance.. love state farm, but my love defo comes with our broker mel from having a great broker Mel..."

"Terrible customer service. Not helpful at all. Never apologize for anything they do wrong. Don’t care really about you because they are so short staffed and probably too many clients to take care of. Rude. Short staffed constantly Not enough agents or receptionist is always over worked. Don’t go here! Go to Roswell offices or anywhere else. This office used to be better- 5 years ago everyone was polite friendly customer service skills. Kate was the best agent there! She is now only there 1 day a week. I decided to move my policies to Roswell office- Been with Stste Farm 40 years!! Never have I been through this kind of rudeness before."

"Like a Good Neighbor State Farm is there .....NOT!!! Fun Fact: In 2022, Michael L. Tipsord, the CEO of State Farm, earned $24,410,986.38. This made him the highest-paid personal line insurance CEO in the country. My elderly parents lost their home in the Flash Flooding in July last year. That was their retirement home.They proudly paid it off in 2023 and had lived there almost 30 years. Fast forward to the last week in January as I worked diligently to find coverage for them on a manufactured home they were purchasing with a VA loan. The VA REQUIRED insurance on the property to close the loan Mr Carey's office provided my parents with a Declarations Page a contractual agreement that this is the coverage they will provide so it could be set up in escrow. Two days ago I receive a call from Mr Carey's office. Underwriting will not write the policy as per the contractual agreement provided to my parents by his office. The claims last year filed against their property for perils my parents insured their home for to assure they could move forward count against them. Going forward no one wants to insure my parents because they dared file claims to help them recover from a DISASTER. All these years they diligently paid for Homeowners Insurance and National Flood Insurance through Farmers. Guess what, Farmers Insurance is nowhere to be found in writing a policy for their new home...because Foremost is not writing any new policies in the area. Remember Mr Carey is supposed to be our " Good Neighbor " His name is on the sign. The buck stops with him. He could take the moral and ethical road and stand up to his underwriting department and fight the fight for his neighbors in Ruidoso. Wasn't it someone in his office who told me that State Farm sued the NM Superintendent of Insurance over the Governors Executive Order because government overstepped its bounds and directed a private company to act. Well if State Farm as a company was truly moral and ethical they wouldn't have to be directed by any government entity. However on its face it appears State Farm is interested in preserving its dividends for its Stockholders and assuring its CEO a golden parachute. Meanwhile my father a retired City of Albuquerque Police Officer and US Coast Guard Senior Chief Petty Officer and my mother a Retired Registered Nurse have to explain to the Department of Veterans Affairs how they were defrauded into believing they had a legitimate Homeowners Policy when they closed their VA Loan"

"Trash when disasters happen. Happy to take and take your money when everything is fine"

"We are homeowners in Ruidoso and have home insurance through Greg Carey with State Farm. Today (July 3rd, 2024), we visited their office to ask questions about our policy, as it contains many endorsements without detailed explanations. We wanted to discuss the damages we incurred from fires and flooding to understand what we might be able to claim. An agent named Carrie Chavez approached us and asked, "What are you wanting to file for?" We explained that we were confused about the fine print and wished to discuss our options. She responded, "Fire OR Flooding?" with noticeable attitude. Understandably, we felt frustrated at this point and reiterated that we needed a comprehensive discussion about our policy. The situation escalated as Carrie refused to assist us and eventually threatened to call the police if we didn't leave. Despite our insistence that we were paying customers with the right to discuss our policy, she accused us of trespassing. The police arrived, spoke with both parties, but nothing was resolved. We later learned that Carrie’s husband is the Chief of Police in Ruidoso, which she seemed to use to her advantage. An attorney from next door, returning from lunch, noticed our situation and kindly provided us with resources to report this incident as well as directing us to the Horton Center. State Farm refused to even give us the 800 number to file a claim or to even send out an adjuster. She mentioned that we were not the first to have issues with Greg Carey’s branch. We then visited the Horton Center to speak with State Farm representatives assisting disaster victims, and they were very helpful. However, during this time, Gary Carey called me and firmly stated that we were no longer welcome at his office, which we (my son and I) will respect. The most infuriating part is being paying customers seeking answers and receiving such poor treatment, with an agent leveraging her husband’s position to avoid doing her job. We urge others to avoid doing business here as they are not customer oriented and request an investigation into Carrie Chavez and the entire Greg Carey branch of State Farm in Ruidoso, NM and their suitability to be a licensed insurance branch via OSI. Thank you in advance."

"I've been with State farm for 30 pluses years. I just changed agents from Arizona to Ruidoso. The only sad part, Jake wasn't in the office.."

"This is the best insurance company they've taken very great care of us personally and always make us feel important we thank you all great and friendly staff."

"Everyone in the office is professional and very helpful. I highly recommend them!"

"Nice and easy to work with."

"Great service."

"Best prices"